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About Notification :
Job Opening for an "American Express Hiring for Customer Service Associates at Sales Intern in Work From Home" Qualified Candidates from a range of disciplines are invited to apply for the 2023 Job Recruitment drive and Off Campus Hiring event.Stay informed about the latest job opportunities by regularly visiting Jobstrendy, your trusted job Portal for finding the best suitable Job match.
About Company :
American Express is establishing off-campus drives for the position of Customer Service Associates for Work From Home. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
Recruitment Detail
| Company : | American Express |
|---|---|
| Position : | Customer Service Associates |
| Salary : | Upto INR 5.5 Per month LPA* |
| Degree : | Any Graduate |
| Branch : | Any Branch |
| Batch : | 21/22/2023 |
| Experience : | Freshers. |
| Location : | Work From Home |
| CEO : | Stephen Squeri |
| Rating : | ⭐⭐⭐ |
Apply Link Below Down
Role and Responsibility :
- Provide Superior Customer Experience on Calls to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate.
- Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure the Best Possible Solutions and FCR to Card Members.
- To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best-suited benefits/products to the Customer while being compliant with the laid guidelines.
- Deliver to the Customer, Employees, and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, and Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Previous sales while providing top-notch customer service background Strong Interpersonal, Communication, and Listening Skills.
- Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service Situations.
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem-Solving with strong attention to Detail. Workable knowledge of MS Office Applications (Word, PowerPoint, Excel)
- 24/7 & Rotational shifts including night shifts
- Hybrid environment
Skills & Qualification
- Previous sales experience while providing top-notch customer service background Strong Interpersonal.
- Communication and Listening Skills.
Important Points :
- A solid grasp of the English language and the ability to communicate niche ideas to a
- wide-spread audience.
Apply Link & About :
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