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About Notification :
Job Opening for an "Deloitte ;Application - Support Analyst at Sales Intern in Hyderabad,India" Qualified Candidates from a range of disciplines are invited to apply for the 2023 Job Recruitment drive and Off Campus Hiring event.Stay informed about the latest job opportunities by regularly visiting Jobstrendy, your trusted job Portal for finding the best suitable Job match.
About Company :
Deloitte Off Campus hiring fresher for Application Support Analyst Role for B.E / B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
Recruitment Detail
| Company : | Deloitte |
|---|---|
| Position : | Application - Support Analyst |
| Salary : | INR 5 - 6 LPA* |
| Degree : | Any Graduate |
| Branch : | Any Branch |
| Batch : | 2023/2022/2021/2020/2019 |
| Experience : | Fresher - 1 Year |
| Location : | Hyderabad,India |
| CEO : | Joe Ucuzoglu |
| Rating : | ⭐⭐⭐ |
Apply Link Below Down
Role and Responsibility :
- Customer handling skills – Call etiquettes ·
- End to End ticket management·
- Basis ITIL concepts of Incident, problem & change management is must·
- Experience in managing voice & non-voice support (Calls, chats & email)·
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.·
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate·
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role·
- Process incoming service requests, incidents and change requests and formulate appropriate response·
- Manage multiple support mailboxes and respond to emails·
- Triage and troubleshoot issue(s) reported on all applications.·
- Report and record any new defects on all applications.·
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization·
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)·
- Provision user accounts for external (non- Deloitte) client users
Skills & Qualification :
- Any Graduate
- 0-1 year experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiencyProficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.Excellent written & verbal skills
- Customer Service experienceØ
- Comfortable to work in 24*7 environment
Important Points :
- Technical proficiency: As an Application Support Analyst at Deloitte, you should have strong technical skills and experience working with enterprise software applications. This includes knowledge of programming languages, databases, and operating systems.
- Customer service: The role of an Application Support Analyst involves working closely with clients and providing them with high-quality technical support. You should be able to communicate effectively, understand client needs, and provide timely solutions to issues.
- Problem-solving skills: The ability to troubleshoot complex technical issues is a critical aspect of the Application Support Analyst role. You should be able to analyze problems, diagnose root causes, and develop effective solutions.
- Attention to detail: The success of Deloitte's clients often depends on the accuracy and reliability of their enterprise applications. As an Application Support Analyst, you should have strong attention to detail and be committed to ensuring the quality and reliability of the software solutions you support. .
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