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About Notification :
Job Opening for an "Sutherland Hiring for Position at Associate in Work From Home, India." Qualified Candidates from a range of disciplines are invited to apply for the 2023 Job Recruitment drive and Off Campus Hiring event.Stay informed about the latest job opportunities by regularly visiting Jobstrendy, your trusted job Portal for finding the best suitable Job match.
About Company :
SUTHERLAND is establishing off-campus drives for the position of Associate for Work From Home, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
Recruitment Detail
| Company : | SUTHERLAND |
|---|---|
| Position : | Associate |
| Salary : | Upto INR 4.8 LPA* |
| Degree : | Graduate or Equivalent |
| Branch : | Any Branch |
| Batch : | 19/20/21/22/2023 |
| Experience : | 0-2 yrs Experienced |
| Location : | Work From Home, India. |
| CEO : | Dilip R. Vellodi |
| Rating : | ⭐⭐⭐ |
Apply Link Below Down
Role and Responsibility :
- Review open accounts from the daily Ageing report
- Monitor and maintain the assigned accounts – Receivables (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
- Handle payments and queries and timely follow-up on payment arrangements
- Monitor customer payments activity to ensure receivables are collected in a timely manner
- Ensure timely escalation in case of no response.
- Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
- Identify issues attributing to account delinquency and discuss them with customers and escalate with client
- Assists with the cleanup of UC’s (unapplied credits), short paid invoices
Skills & Qualification :
- Basic PC keyboarding skills.
- Microsoft Office experience (Outlook, Word, Excel).
- Direct client contacts technical support experience.
- Excellent verbal and written communication skills.
- Strong problem-diagnosis and problem-solving skills – Multi-tasking skills, showcased using several applications
- Experience working with CRM applications
Important Points :
- Send Dunning letter to customers to make the payment of delinquent accounts
- Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
- Update Daily/Weekly trackers and perform self-quality check
- Adherence to Control and Compliance
- Act as a liaison between Customer, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
- Follow and update the Standard Operating Procedure (SOP)
- Active participation in Learning & Development.
Apply Link & About :
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