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About Notification :
Job Opening for an "Zycus;Product Technical Analyst at Sales Intern in Bangalore/Mumbai/Pune,india" Qualified Candidates from a range of disciplines are invited to apply for the 2023 Job Recruitment drive and Off Campus Hiring event.Stay informed about the latest job opportunities by regularly visiting Jobstrendy, your trusted job Portal for finding the best suitable Job match.
About Company :
Zycus Off Campus hiring fresher for Product Technical Analyst Role for B.E / B.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
Recruitment Detail
| Company : | Zycus |
|---|---|
| Position : | Product Technical Analyst |
| Salary : | Inr 5 - 12 per yearr LPA* |
| Degree : | B.E/B.Tech |
| Branch : | Any Branch |
| Batch : | 2019/2020/2021/2022 |
| Experience : | Fresher - 4 Years |
| Location : | Bangalore/Mumbai/Pune,India. |
| CEO : | Aatish Dedhia |
| Rating : | ⭐⭐⭐ |
Apply Link Below Down
Role and Responsibility :
- Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite
- Be the first point of Contact for Customers having queries/ issues related to Zycus products
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Skills & Qualification :
- Relevant Experience: Freshers to 4 years
- Qualification: BE/BTech(Computer Science/Information Technology/Electronics)
Important Points :
- Product Knowledge: As a Product Technical Analyst at Zycus, it's important to have a deep understanding of the company's products and services. This will enable you to provide effective technical support to customers and help drive product improvements.
- Technical Expertise: A strong technical background is essential for this role. You'll be responsible for troubleshooting technical issues and providing solutions to customers, so it's important to have a solid understanding of programming languages, databases, and other technical concepts.
- Customer Focus: Zycus is committed to providing exceptional customer service, and as a Product Technical Analyst, you'll play a key role in ensuring customer satisfaction. You'll need to be responsive, proactive, and empathetic in your interactions with customers.
- Collaboration: Effective collaboration is critical to success in this role. You'll work closely with other departments such as engineering, product management, and sales to ensure that customer needs are met and that product development is aligned with customer requirements.
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